Shipping and delivery

Effective October 25, 2026, for new orders accepted after publication. Earlier orders retain their agreed terms.

Custom embroidery and merchandise drops

Custom embroidery normally takes about two weeks, but timing varies by order. We confirm the estimated completion date and the requirements for starting production in your written quote. Required approvals, payment, and customer-supplied garments must be received as agreed. Tell us about an event or deadline before ordering; a requested date is not guaranteed unless we expressly agree to it in writing.

Merchandise drops follow the fulfillment estimate shown on the product page or order confirmation. Production or handling time is separate from carrier transit time.

Shipping costs and delivery options

Available destinations, shipping charges, delivery method, and any pickup arrangement are shown at checkout or agreed in writing before payment. If a shipping cost cannot be calculated at checkout, we will confirm it with you before accepting payment for the order. No shipping speed or international destination is promised unless confirmed for your order.

Please check the shipping address and contact details before approval. Email threadborneco@gmail.com promptly to request a correction. Changes may not be possible after dispatch; any lawful additional charge must be explained and agreed before we incur it for you.

Delays and unfulfilled orders

If we cannot ship within the time stated for your order, we will notify you and provide a revised shipment date, when known, together with the option to accept the delay or cancel for a prompt refund of unshipped merchandise as required by law. We will obtain any consent required for further delays. If an order covered by the FTC merchandise-order rule has no stated shipping time, the rule’s 30-day timeframe applies. Our final-sale policy does not remove these rights.

If we cannot fulfill an order, we will notify you and promptly refund payments for the unfulfilled merchandise as required by law. Refunds required by law are made to the original payment method where possible, not restricted to store credit.

Missing, damaged, or incorrect deliveries

Email threadborneco@gmail.com promptly with the order reference, a description, and photos if available. Keep the packaging and items while we investigate with you and the carrier. A tracking scan alone does not remove any rights you have under applicable law. Contact us before returning an item so we can provide appropriate instructions.

For returns, final sales, and legally required remedies, read our Returns and Refunds Policy and Terms of Service.